Lean Six Sigma and Innovation
Over the last decade, companies and organisations in nearly every industry all over the world have introduced Lean Six Sigma to increase customer satisfaction and to deliver impressive results. An...
View ArticleBeware the Hawthorne
“We have great news for you. Our project is delivering results already.” The team is all smiles when they give this update during the project meeting. The carefully prepared graphs unveil a remarkably...
View ArticleNuts and Bolts of Project Selection
The art and science of selecting improvement projects is one that most organisations take rather seriously. Some companies in a variety of industries have developed highly sophisticated methods for...
View ArticleNuts and Bolts of Solutioning
Each improvement project undergoes two general phases, As-Is and Should-Be. Whereas the first stage is about understanding the problem, identifying and confirming the root causes, the latter one...
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